<p style="margin-left:0cm; margin-right:0cm; text-align:justify"><strong>Live Chat: </strong><a href="https://chat.quickcep.com/native.html?platform=others&accessId=dcf469bf-803b-48c7-be58-336dbeadf66d">Start a live chat </a> （24/7）<br />
<strong>Email: </strong><a href="http://service@firmoo.com.au">service@firmoo.com.au</a> (We will reply within 24 hours on weekdays and 48 hours on weekends)</p>
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<p><strong>Before you email us</strong></p>
<ul>
<li>If you have already registered and ordered, please contact us using your <strong>registered email address</strong>. Be sure to include your <strong>order number</strong>, especially if you have ordered from us more than once.<br />
</li>
<li>If you have any questions about reading and filling out your prescription form online, please attach <strong>a copy of your original prescription</strong>.</li>
</ul>
<p><strong>Please check your spam folder if you do not hear from us within 48 hours. Please move our email to your Inbox to ensure you'll receive important emails from us.</strong><br />
</p>
<p>Please Note: Please send your return and order amendment request from your <a href="/index.php?main_page=account">account center</a> or via email so we can expedite processing without delay. Please always contact us first before returning your package.</p>
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